Return & Refund Policy

Effective Date: 01/12/2024

At Alam Car Body Kit & Modified Car Accessories, we are committed to ensuring customer satisfaction. This Return & Refund Policy explains the terms under which returns and refunds are handled.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is initiated within 7 days of receiving the product.
  • The product is unused, unaltered, and in its original packaging with all accessories and tags intact.

Non-Returnable Items:

  • Custom-made products (e.g., custom bumpers or bodykits).
  • Products damaged due to misuse or improper installation.
  • Items purchased on clearance or special promotions (unless defective).

2. Return Process

To initiate a return, follow these steps:

  1. Contact us via 01601834382/info@alamcarbodykit.com with your order details, reason for return, and proof of purchase.
  2. Provide photographic evidence of the issue (e.g., damaged or incorrect item).
  3. Once your request is approved, we will provide instructions for returning the product.

Return Shipping:

  • The customer is responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a reliable courier service with a tracking option.

3. Refund Policy

Refunds will be processed under these terms:

  • A refund will be issued only after we receive and inspect the returned product.
  • Approved refunds will be processed within 7 business days to your original payment method.
  • If a replacement is requested instead of a refund, we will ship the replacement product at no additional cost.

Non-Refundable Cases:

  • Custom-made or special-order items.
  • Products returned without prior approval.
  • Items that show signs of use or damage caused after delivery.

4. Cancellation Policy

Orders can be cancelled before they are shipped. To cancel an order:

  • Contact us immediately at 01601834382/info@alamcarbodykit.com with your order details.
  • If the order has already been shipped, the return process will apply.

5. Contact Us

If you have any questions or concerns regarding returns or refunds, feel free to reach out to us:
Phone: 01601834382
Email: info@alamcarbodykit.com
Location: Keraniganj, Bangladesh